Bad Customer Experience

Bad Service. As an existing customer of Vox am really disappointed. I app**** for an FTTH service at my place because i moved to a new place. the application was done on the 30th of November 2021. I app**** using my current address. The system captured a wrong address which doesn't even exist. The Technician came out to install the Router and discovered that there is no Octotel OTN box installed in the unit but an Open Serve OTN. This was on the 2nd of December 2021. I have had no feedback from Vox or Octotel since last week. I am working from Home and need Fibre service. When I call Vox no-one seems to have a clue of what's going on and when the issue will be resolved.