DN
Dirk N
1 reviews | Active since Jun 2010
03 Nov 2022, 12:11
Bad customer care from Vox Telecoms
I am a Vox client for 12 months now and have been experiencing intermittent connectivity issues as well as slow network speed. I tried to phone the customer care line, but that line never get answered, I keep getting the message that "we are experiencing high call volume due to loadshedding". I then sent an email but still no feedback (that is more than 24hours ago). No Vox, there is no way I will renew my contract with you, I am sure there are much better service providers out there!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Nov 2022, 13:47Good day , Dirk N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2022, 13:47
Official
Good day , Dirk N
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Nov 2022, 08:45Good day, Dirk N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after changes was made on the router remotely, the fibre link is testing up and stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after changes was made on the router remotely, the fibre link is testing up and stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 Nov 2022, 08:45
Official
Good day, Dirk N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after changes was made on the router remotely, the fibre link is testing up and stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after changes was made on the router remotely, the fibre link is testing up and stable.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
DN
Dirk N's updateReviewer Update
04 Nov 2022, 11:17 Good day Vox, the support team was in contact with me and according to them they will log another call for a technician to come out to my house to investigate the router as well as the physical line as he picked up that the line drops intermittently?
DN
Dirk N's update04 Nov 2022, 11:17
Reviewer Update
Good day Vox, the support team was in contact with me and according to them they will log another call for a technician to come out to my house to investigate the router as well as the physical line as he picked up that the line drops intermittently?