Bad costumer service (vox)

Dear hello Peter I recently lost my job due to so called financial constraints so for the last couple of months I've paid my vox subscription late but it always gets paid since money is a scares commodity but to get back to the review about vox is as follows, every time my account is suspended because of late payment and usually just after suspension I get the opportunity to pay my account fully and when I do (when you call the call centre they do make a confirmation saying if you're account is suspended that it will take up to 24 hours for the funds to be visible in their account and then only will they lift the suspension on the account but sadly I've experienced a total different experience and in my case I've been neglected on two occasions this current month I'm already waiting for three days and the previous month of February they made me wait for five days before my account was connected again.even though I've already send my proof of payment to them.thank you for your time and hopefully it will help or scare other potential people/costumer's away from using vox telecoms service's.