Bad Communication and Customer Service.

I payed the account for my Vox manually as the debit order was not taken off by them. Now my account has been "suspended" and my WiFi has been put off. It was suspended two days after the account has paid and when I phone them the finance department is not available or they put you through and you hold for 45 minutes or longer. I spend R100 on airtime to phone them (if you ask to phone you back they won't as I waited 2hours for a call back). And I need the WiFi for my job. So if I lose my job because of them I wonder who they think will pay the account then!!!