Bad client service

My numerous pervious calls and emails refers:- (Ref.no's :- ***4, ***4, ***3, ***5, My complain was as follows:- “Why has there been a double deduction for my LTE service this month. I HAVE CANCELLED my RAIN service the end of January 2023 as confirmed by you and entered into a new LTE (Telkom) service from February 2023. Referring to the second last ref.no. I was assured that I will receive a payback of the double deduction into my bank account within 7 working day. Up to now, more than 7 days later nothing has happened. I will however, again, rate the service I received from VOX on Hellopeter as well as social media. D.P.Pienaar ***