Bad business practice.

I started using the company last year 2023.I don't have a good experience with the company I paid my account on time on the 1st of the December 2023. My service was on and off especially after 16th December 2023 for non payment of the my account. I called them and I was informed that once the payment has reflected in their account I will be reconnected. Eventually I got connected towards the end of December. This means I didn't fully utilised my services with them. I was sent another bill for January 2024 "which I paid on the 2nd January 2024...On the 18th January 2024 my account has been suspended despite my payment on the 2nd January for non payment of my account . I have got in touch with Vox accounts and forwarded the proof of payment from the FNB branch in Alberton. It's now the end of the month and I am still waiting for to be contacted and connected. Meaning that this is their modus operandi. This means I must expect this type of treatment and bad service from Vox telecom south Africa. I would like to cancel my contract with the company because I can't go through this incompetence every because my daughter is using it for her studies. I WOULD LIKE TO ADVICE PEOPLE NOT TO USE THIS COMPANY.. I hope my cancellation will not have any adverse effect on my business conduct.)