Bad Business Ethic, Poor Service and Money Grabbers

The worst business practice in history. This company is not in business to deliver service excellence or quality work. We app**** for fibre installation, accepted the quote. The sales man, Meagon Arendse was very quick to push us to accepting, but once you accept, they disappear. No customer service. Lack of feedback. After cancelling and advising them on numerous occasions that we will not be proceeding with the fibre due to poor service, they still went ahead and debited our account, in excess of R8000!!! I am absolutely disgusted. The manager has the nerve to call and say we are liable for penalty fees and the cancellation only landed up on his desk 3 months AFTER we cancelled. why should I have to pay for their poor processes and poor management. Numerous emails and correspondence was sent to them. We made sure to advise the fibre installation provider as well not to proceed and yet, they are still debiting. This is absolute *******. I will NEVER recommend them to anyone and refuse to pay penalty fees when due process on my part was followed.