Bad business behavior

In February 2021, we were contacted by Mr. Akhee on behalf of Vox Telecom with regards to providing Fibre connectivity to our business premises in Northlands Deco Park. We made it clear to that we wanted a proposal for the fibre on condition that Vox could supply it without ***gy backing on existing networks. We have proof of e-mails & communication at the time. Mr Akhee then went back to his technicians and confirmed that they could supply the fibre directly (The process took weeks, as he wanted to make sure that Vox Telecom can do it). He sent us a proposal but as a package only which meant we would need to move our mails etc. as well. We were told technicians would come do a site visit but only after all the documentation and contracts were signed. We requested for them to come before but told that’s the way they work and nothing will be done until all docs are completed. We completed all the docs for them and waited for the onsite inspection which was not happening. After phoning & following up on a number of occasions, we were now told that they will proceed with our installation. VOX then proceeded to move our mails over and send us the wireless router and sim card (which is still in the box, never been opened/used). The documents were completed and submitted to them on the 17th March 2021. After numerous requests about the install, on the 29th April we were informed they cannot provide the fibre as promised (we have all the e-mails as proof). We requested them to undo the mail change over and collect their router which is still in the packaging. We signed a full solution, not just e-mail changes. Our IT company has managed our mails for years & we were only willing to change to Vox as part of a full Fibre solution. We were assured by Mr. Akhee and Mr. Rabie that they will proceed with the cancellation, as the agreements were signed due to Vox initially confirming visibility. Nothing has been done to date. It is now August & all we are receiving is demands from their debtors department for payment for the e-mails. Our existing IT Company was instructed to take back the control of the mail accounts as the deal was cancelled. Mr. Akhee assured us that everything has been cancelled and stopped answering e-mails & phone calls. DO NOT TOUCH VOX TELECOM!!! Pathetic service, bad business behavior & misinformation forms part of their current offerings. It is the worse company we have ever dealt with. Non existing customer service!!!!