BAD BAD SERVICE FROM VOX TELECOM
I have cancelled my contract because I moved to a new premisses, made all the necessary arrangements for cancellation and new installation at the new premisses. The new installation and activation was suppose to happen on or before 1 May 2023. Since then I have had NO JOY in connecting my wifi. I have been calling and speaking to numerous people, if the call does not het dropped, they transfer you to another person. NO ONE SEEMS TO CARE about business and customers. I WILL NEVER RECCOMEND VOX to anyone else. The service is BAD BAD BAD.
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Replies (2)
Vox Telecom's replyOfficial
12 May 2023, 10:40Good day, Madelein van der Westhuizen
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 May 2023, 10:40
Official
Good day, Madelein van der Westhuizen
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 May 2023, 15:00Good day , Madelein van der Westhuizen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 May 2023, 15:00
Official
Good day , Madelein van der Westhuizen
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox