CM
Chris M
1 reviews | Active since Feb 2023
10 Feb 2023, 09:48
Bad bad service from Vox
Since Nov 2022 internet unstable. Eventually fixed the problem in Jan 23 after more than 2 months of 100s of calls. Then they cancelled my service in error at end Jan. Now I have no internet. I tried to go with another service provider but they didn't release the line. Went back to them for services as I was forced to. They gladly signed me up but have still not activated the line. Its been 10 days of no Internet as a small business which is detrimental. No one seems to care. No urgency. No followup. Bad bad bad provider. I spend around 2 hours a day on followup calls for the past 3 months.
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Replies (3)
Vox Telecom's replyOfficial
10 Feb 2023, 10:54Good day, Chris M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2023, 10:54
Official
Good day, Chris M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Feb 2023, 14:35Good day, Chris M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were restored after router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were restored after router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2023, 14:35
Official
Good day, Chris M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were restored after router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were restored after router has been replaced and reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
CM
Chris M's updateReviewer Update
14 Feb 2023, 16:00Thank you very much Vox. I'm glad it's finally sorted out. It's been a long wait and many, many phone calls, emails, and loss of business. Thank you for sending someone out and fixing the problem. Looking forward to better days ahead.
CM
Chris M's update14 Feb 2023, 16:00
Reviewer Update
Thank you very much Vox. I'm glad it's finally sorted out. It's been a long wait and many, many phone calls, emails, and loss of business. Thank you for sending someone out and fixing the problem. Looking forward to better days ahead.