Bad bad service

Item: Vox Telecom
Rating: 1
Author: Vicky B

I have explain to William that I need to give 30 days notice before I can start with Vox. Everything was fine at that time.. May I have been billed twice without the so called 40% discount as per advert. I have ordered a Ups 3 months and 5 payments was depted. I have sent email to account department with out any help. Treats doors not help.. I will log a complaint by the ombudsman and see on the false advertising..

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

02 Jun 2023, 13:26

Good day Vicky B

Thank you for your post.

Please note that the details of your complaint has been sent to the Account Manager for assistance.

We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox

Vox Telecom's reply02 Jun 2023, 13:26

Official

Vox Telecom's replyOfficial

14 Jun 2023, 14:14

Good day, Vicky B

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply14 Jun 2023, 14:14

Official