MP
Minanca P
1 reviews | Active since Aug 2021
01 Mar 2023, 20:42
Bad bad service
Have been struggling for one month to get my ont box installed from Vox and i have been billed for this month and no wifi is working
Have been calling every day promises of that i will be called back but no one calls me back wasted R300 on airtime an no feedback still
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Mar 2023, 21:21Good day, Minanca P
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Mar 2023, 21:21
Official
Good day, Minanca P
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MP
Minanca P's updateReviewer Update
02 Mar 2023, 14:48Its been another day still no feedback again empty promises saying they will call me back still no call back they have told met 6 times before its been given to manager and still no response this is horrible app**** 3 feb its not 3 march almost this is ridicules
MP
Minanca P's update02 Mar 2023, 14:48
Reviewer Update
Its been another day still no feedback again empty promises saying they will call me back still no call back they have told met 6 times before its been given to manager and still no response this is horrible app**** 3 feb its not 3 march almost this is ridicules
MP
Minanca P's updateReviewer Update
02 Mar 2023, 14:48Project manager never comes back to me im ****ed off
MP
Minanca P's update02 Mar 2023, 14:48
Reviewer Update
Project manager never comes back to me im ****ed off
MP
Minanca P's updateReviewer Update
06 Mar 2023, 10:54Still no feedback ? And now they threaten to suspend my wifi due to no payment how can i be billed for something i havent used its not even working another week has passed no openserve or vox team has arrived to install our ONT box ?
MP
Minanca P's update06 Mar 2023, 10:54
Reviewer Update
Still no feedback ? And now they threaten to suspend my wifi due to no payment how can i be billed for something i havent used its not even working another week has passed no openserve or vox team has arrived to install our ONT box ?
MP
Minanca P's updateReviewer Update
13 Mar 2023, 09:04Now they suspended my line due to no payment but i couldn't make payment for a line i didn't have it was not working no answer on accounts side
MP
Minanca P's update13 Mar 2023, 09:04
Reviewer Update
Now they suspended my line due to no payment but i couldn't make payment for a line i didn't have it was not working no answer on accounts side
Vox Telecom's replyOfficial
13 Mar 2023, 13:53Good day, Minanca P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Mar 2023, 13:53
Official
Good day, Minanca P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox