BH
Bill H

1 reviews | Active since May 2016

30 Jun 2017, 12:12

Bad bad service

<p>Cancelled my Vox service. Cancelation date 30 June 2017</p> <p> </p> <p>Got an email from Vumatel in the morning of 28 June to inform me my service will be cancelled on 28 June 2017 at.</p> <p>Contacted Geoff Lundersted got to speak to him after much difficulty.</p> <p>He said he phone Vumatel and assured me there won’t be a problem.</p> <p> </p> <p>At about 10:30 PM on 28 June my service went off.</p> <p>Phoned support.</p> <p>10:45 spoke to Ruben Seageng</p> <p>Told me it is taking long to get a reference number .</p> <p>Told me he would SMS or email me with the reference number, of course he never did.</p> <p> </p> <p>Phoned Geoff next morning around 8:30. Did did not answer his phone’s. Sent him an sms. Up to time of writing this have not heard from him. (12 PM 30 June).</p> <p> </p> <p>Phone Support.</p> <p>Spoke to Mohamed Bhamjee who told me he will ask Lee Bone-something contact me.</p> <p> </p> <p>Heard nothing from Lee Bone-something</p> <p>Phone at 1:25 at and eventually got hold of Lee Bonehead who told me he was in a meeting all day and just saw the mail from, promised he will phone me back in 20 minutes. Up to time of writing this have not heard from him. (12 PM 30 June).</p> <p> </p> <p>Nice customer service. Keep it up.</p> <p> </p>

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Replies (1)
Vox Telecom
Vox Telecom's reply30 Jun 2017, 12:18
Official

Good day Harry.

Thank you for bringing this to our attention. Kindly note that we will be investigating this matter and be in contact with you soon.

Regards,

Vox Telecom