Bad Bad Bad Stay Away.
DON'T SIGN UP WITH VOX TELECOMS. They only care about your subscription. The inbetweens they don't care about. Read the threads below and you will see customer service is not a priority. We have been down from for 4 days and no help no communication. Stay away from Vox. Cool Ideas is your better option.
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Vox Telecom's replyOfficial
13 Nov 2022, 09:46Good day , Paulus F
Thank you for your post.
Kindly note that there is currently a service disruption in your area.
This was communicated on the Vox platforms and Social media updates.
Fault is linked to multiple fibre break.
Vumatel team is having a challenge draining the water due to continuous flooding. The team will be able to drain water when the rain completely stop pouring. No ETTR can be confirmed at present
Area:
FTTH Vumatel East Rand - Alberton
Brackendowns and Leopards Rest
Vuma ticket ISP-955405
Outages ticket: VOX***9
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Thank you for your post.
Kindly note that there is currently a service disruption in your area.
This was communicated on the Vox platforms and Social media updates.
Fault is linked to multiple fibre break.
Vumatel team is having a challenge draining the water due to continuous flooding. The team will be able to drain water when the rain completely stop pouring. No ETTR can be confirmed at present
Area:
FTTH Vumatel East Rand - Alberton
Brackendowns and Leopards Rest
Vuma ticket ISP-955405
Outages ticket: VOX***9
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox
Vox Telecom's reply13 Nov 2022, 09:46
Official
Good day , Paulus F
Thank you for your post.
Kindly note that there is currently a service disruption in your area.
This was communicated on the Vox platforms and Social media updates.
Fault is linked to multiple fibre break.
Vumatel team is having a challenge draining the water due to continuous flooding. The team will be able to drain water when the rain completely stop pouring. No ETTR can be confirmed at present
Area:
FTTH Vumatel East Rand - Alberton
Brackendowns and Leopards Rest
Vuma ticket ISP-955405
Outages ticket: VOX***9
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Thank you for your post.
Kindly note that there is currently a service disruption in your area.
This was communicated on the Vox platforms and Social media updates.
Fault is linked to multiple fibre break.
Vumatel team is having a challenge draining the water due to continuous flooding. The team will be able to drain water when the rain completely stop pouring. No ETTR can be confirmed at present
Area:
FTTH Vumatel East Rand - Alberton
Brackendowns and Leopards Rest
Vuma ticket ISP-955405
Outages ticket: VOX***9
Vumatel engineers are attending and further feedback will follow once this has been resolved.
Kind regards
Vox