Bad Bad Bad service steeling from the consumer

Good evening We are having issues with our fiber since we upgraded our fiber line from day one..... At first we had a big fight about the router upgrade to the line speed, that was sorted and I thanked Vox for it. We had no problems for 4 days them it started giving us problems. First the line went down with no internet then it came back had a outage....when it came back it was slow we made the call and it went back to the speed required only for on hour at most. So we made the call, they said they are having issues and busy working on it. Monday we went down so we made the call.....maintenance work they said.....Tuesday it was slow and unstable so we made the call......Wednesday we made the call same issue......Thursday we phoned and this was now getting to much falt was logged and mail came to say it will take 72 hours to get resolve.......really . Deduction on my bank account was made for my month to come and R1008 more because we upgraded in the middle of the month.

Can Vox please tell me for what service I am paying because there is no service or joy at all. I think that Vox must refund me for losses of my company and money spend on my cell phone calling them and calling customers of me for company. And losses of income because my company require internet and a good and stable one. This is really unacceptable ....

FTTH Link Down Notification Dear Marius De Beer, Please note VOX has reported your fault to the Upstream ISP, please expect feedback within a 72- hour time window. Your ref: VOX **********

Thank you Kind Regards, The Vox Team

Thank you Marius De Beer Computfix