PS
Patrys S
1 reviews | Active since Oct 2019
04 Nov 2024, 07:40
Bad bad bad service
wtch out for VOX, i had a subscription with them which I cancelled because of very bad service. They were supposed to pick up the device, which they never did, now they want to bill me for the device which is still there thwy just need to pick it up. They dont answer my emails, and they cant help me on the phone. I am still struggling to get hold of them.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Nov 2024, 08:29Good day, Patrys S
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply04 Nov 2024, 08:29
Official
Good day, Patrys S
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Nov 2024, 10:03Good day, Patrys S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer service team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer service team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Nov 2024, 10:03
Official
Good day, Patrys S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer service team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the customer service team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
PS
Patrys S's updateReviewer Update
05 Nov 2024, 10:18Yes they did contact me, but refuse to send a courier to pick up the device, they refuse that I pudo it. They insist I must use a courier from door to door which is expensive. They never picked up the device now it's my responsibility. That's how they make their money leave a useless device with you and force you to pay for it.
PS
Patrys S's update05 Nov 2024, 10:18
Reviewer Update
Yes they did contact me, but refuse to send a courier to pick up the device, they refuse that I pudo it. They insist I must use a courier from door to door which is expensive. They never picked up the device now it's my responsibility. That's how they make their money leave a useless device with you and force you to pay for it.