RN
Ryan N
1 reviews | Active since Jan 2020
25 Apr 2023, 20:00
Bad bad bad customer service
I have been waiting for 2 months, for being overcharged on my account, still waiting, take vox customer care 2weeks to even call back, last I spoke to Choice, who advised it will be sorted this month, still I'm getting overcharged, she doesn't reply to my emails now
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
25 Apr 2023, 20:47Good day Ryan N
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Apr 2023, 20:47
Official
Good day Ryan N
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 May 2023, 08:13Good day, Ryan N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 May 2023, 08:13
Official
Good day, Ryan N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
RN
Ryan N's updateReviewer Update
23 May 2023, 09:55And boom, again this month, same thing happens....I'm so over your people and the **** service
RN
Ryan N's update23 May 2023, 09:55
Reviewer Update
And boom, again this month, same thing happens....I'm so over your people and the **** service