Bad, bad bad

I wanted to swap from ADSL to fiber, I received a call from vox to say that they are offering free installation of the fibre line if I go with them. I asked them if this is a contract and they say nomI can cancel any time. Thats not really the truth. Iff you cancel you have to pay them back the installation cost. Well silly me I signed. After about 4 months eventually the fibre line was installed by vumatel, which was a painless procedure. However I had to chase up vox to do the remainder of the installation, then wait ages for the username and password to use the service. From the time vox got involved the service is terrible. Long story short we finally got the service, but the wifi coverage is terrible. I called vox and they sent someone to test the service, the solution vox offered me was to install a system with air tags for R7000. I asked if they could rather upgrade the router because the router vox supp**** is an entry level router and wifi coverage is known to be poor. That was October 2017 and I am still waiting for a response on the cost of a better router. Ive even offered to buy a better router myself, but of course they will not support me if I do. If I could go back in time I would not have taken up the "free installation" vox offered. Its been a waste of my time. All they want to do is make money and not offer a service as promised.