NG
Neels G

1 reviews | Active since Aug 2012

21 Aug 2017, 09:49

Bad Bad Bad.....

We had 3 Sip Accounts with Vox. I requested them to cancel 2 of the 3 but they cancelled all.

I asked them then to put the required account back but in vain.......

They have passed the bug from the one to the other.

They have sent my e-mail around in the company and it was then justy deleted without being read. Accounts sent it to the techincal side and then this is the loop....... Account--> Accounts Again to ********** --> ********** ********** ********** ********** who deleted the message without reading it. I must honestly say that it may be a good thing that I found this service so bad. No I can move forward to have a more reputable company handling the rest of the companies 64 lines.

0
Replies (2)
Vox Telecom
Vox Telecom's reply21 Aug 2017, 09:58
Official

Good day Neels,

Thank you for bringing this to our attention.

Kindly note that our team is investigating this matter and feedback will be provided to yo shortly.

Kind Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply21 Aug 2017, 14:24
Official

Good day,

as per feedback we have received your Accounts Manager, he has been in contact with you to inform you that your matter has now been resolved and that everything in in working order.

Regards,

Vox