MF
Mike F

1 reviews | Active since Sept 2023

14 Sept 2023, 08:29

Bad, arrogant and bullying service

Worst service. I signed up for a fibre service with Vox a few months ago. It all started well until the last two months. The service just detoriarated on a regular basis. Now we are sitting without WiFi for two weeks and they are unable to resolve it. When you communicate with them, machine responds, no service no care no feedback just plain ignorance and when you call them, utter arrogance and threats. So pathetic. I'm tired of them. I'm moving to another service provider, turns out they are now refusing to let go of the line. So, I'm being bul**** now on top of all the bad service and no connection I have been receiving. Will never touch anything to do with this company ever!

0
Replies (2)
Vox Telecom
Vox Telecom's reply14 Sept 2023, 09:04
Official
Good day, Mike F
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the Cancellation customer Service team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply18 Sept 2023, 07:47
Official
Good day,  Mike F

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***


Kind Regards,
Vox