Bad and sad service

As an existing client I was shocked at the poor service levels. Called in to ask about a package to take wifi to a holiday home. Held on too long for sales dept only to be advised by the consultant that he does not know and transferred me to the technical dept. After holding for another long time the technical consultant informed me I need to speak to the sales dept. Simply rediculous. I actually want to spend money with Vox but seems no one has the knowledge to assist. Sad