SS
Shkpk.gm Shkpk.gm
1 reviews | Active since Jan 2013
14 Nov 2022, 21:55
Bad and poor services
Hi,
Hope are well.
Again my fiber is not work.
You damage my life: I cannot connect my meetings and affect my income and money of family My cameras cannot work and it is affect my family safety My smart tools did not work and affect health of my family …
You need to solve it now; I pay monthly R1095 that is not cheap but I do not receive services that I pay for it. (It is your issue because before that we used SADV we do not have this issue but now in less than a week minimum 2 times you affect my life negatively)
Please solve issue now.
Regards, Shahram
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Nov 2022, 22:11Good day Shahram S,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team with reference VOX***2.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply14 Nov 2022, 22:11
Official
Good day Shahram S,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry to our Support team with reference VOX***2.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Nov 2022, 08:09Good day, Shahram S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Nov 2022, 08:09
Official
Good day, Shahram S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox