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Martie V

1 reviews | Active since Sept 2013

24 Jan 2023, 23:42

BAD AFTER SERVICE VOX TELECOM

BAD EXPERIENCE AGAIN

Yip again, not even a year later and i have the same problem with Vox telecom.

I report a fault on my Vox router, on the 19th Jan 2023. Its today the 24 th Jan 2023. And still no one have make an effort to came back to me.

Trying to phone 7 to 9 times and hold on for 20 to 48 min. When the lady or the guy answered i must plug the router out ,plug the cables in there and then there. And then to tell me there is a fault with the cables a lot of people dont have wifi.

The more i try to tell then the router was faulty, there was a new router been put in after stuggle for 4 days.

So i still have no wifi, already received my invoice and statement. No problem with that. But why must i pay if i dont have service.

Is it in my right to cancel a contract that is useless.

Thank you

0
Replies (4)
Vox Telecom
Vox Telecom's reply25 Jan 2023, 07:24
Official
Good day, Martie V

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
MV
Martie V's update25 Jan 2023, 09:31
Reviewer Update
This morning Vox phone to let me know they look in the problem with the rooter. Will see how long that will take as i without wifi for 7 days already.
MV
Martie V's update26 Jan 2023, 00:02
Reviewer Update
No sign or call or nothing from VOX, AFTER A EARLY MORNING CALL WE WILL SORT THE PROBLEM OUT.
VOX IS GOOD FOR NOTHING.
The best is i order a new line they did evrything in record time installion is tomorrow. 🙄🙄🙄 But my existing router only need replacement can't been done in 7 days, I feel sorry for VOX they have no idea how busines work. KEEP YOU EXCISTING CUSTOMERS HAPPY
Yes i am back again. Nope VOX still think that i dont need my wifi after 7 days, to do my work. So we will see what they will do if i dont pay them this month. I trust me they must try to disconnect me.
Vox Telecom
Vox Telecom's reply27 Jan 2023, 09:08
Official
Good day, Martie V
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after router has been replaced and reconfigured.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards
Vox