Bad after sales support.

My router needs to be reset up after a reboot was done. Was unable to get any assistance. Spend more than 120min of my own airtime and still no one got back to me. This after I was promised a technician will be send to my house. When I was taking this Fibre after call were quick and followed up was thoroughly done. None since I have the product an vox is enjoying my money no one gets back to me. Yesterday was the best time for a technician to come because I had someone present at home and cannot leave work at any given time. Neither of your systems work to report a problem. I logged a call me, no response, I logged a live chat En that is useless an not customer friendly to use. Last resort I sent a email still no one got back to me. Honestly from such a big brand I expected more.