Bad after sales support.

I am a SME owner. internet is critical to email and VOIP telephone communication. The service for carrying out the civil work from the road into my business premises was handled exceptionally well, considering landlord approval was required. The transfer of the phone line from Telkom to Voxx was also handled smoothly. My internet was operating well without minimal disruptions for the better part of 2 years until December 2024. It was at this point that I started to experience intermittent internet on a consistent basis. I made 3 attempts to tell the technical support team to which I received the same response consistently. The response was that my system was all clear on their system and theirs nothing that they can do on their side. I even went as far as pleading with them to send someone to site to diagnose the cause of the fault for which I am willing to pay upfront. No support or alternative options where made.