1 reviews | Active since May 2021
Bad after sales services
Good day, around the end of April 2021 I emailed Vox Telecom with regards to my intentions of downgrading my internet subscription. I stated in my mail that I would like it to be effective as from June 1st 2021 according to my financial provisions. I had already made a full payment for May month however I was surprised to find out that they effected the downgrading on May 1st 2021 instead. I therefore tried to contact the clientèle support to my displeasure - I was then informed that their system is programmed to make any changes only on the 1st of every month, well they downgraded my subscription even though I had already made a full payment. Now I am very upset about it, who instructed them to effect the downgrade on May 1st? What about the payment made? No one seems to give me any answers.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Sales Management team has been in contact.
The downgrade was loaded after the May billing, and took effect from the beginning of May.
However, the automatic amendments have been made on the account.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Sales Management team has been in contact.
The downgrade was loaded after the May billing, and took effect from the beginning of May.
However, the automatic amendments have been made on the account.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox