Bad Account Service

I have to say your customer service is terrible. I've been making multiple requests from your accounts to help me resolve a billing issue on my account and its just been ignored and no one ever gets back to me. Each time I request assistance Im told a sales person will contact me to reinstate my account but then a increased invoice each month with absorbent interest with cancellation costs. Its been going on since January. I wish I was never a customer of Vox!