Awful Vox-Vumatel service

On the 8th April I logged a call with Vox; my dog chewed the cable connecting the wifi router to the fibre box. I thought it was simple. 8 days later incl. this past weekend, I am still waiting for some resolution between Vox and Vumatel. 5 follow-up calls, 2 calls from Vox to Vumatel, a message from Vumatel to Vox that was not picked up for 3 days until one of my follow-ups, a Vumatel technician coming out 3 days ago, looking at the chewed cable for about 30 seconds then leaving to generate a quote and the repair process; and I am still waiting. I've had my wifi/fibre accounts with Vox and Vumatel for over 5years. I've always rated the partnership as really good. I am shocked at the poor service and seeming poor business processes I've experienced this time. I gave one extra star for the Vox customer centre; they tried. In the time I've been writing this review, I received a quote from Vumatel with a totally incorrect address.