KF
Karen F
1 reviews | Active since Dec 2022
06 Dec 2022, 15:06
AWFUL SERVICE
I have been without WiFI/Internet since last week WEDNESDAY. It has cost me a fortune in data/air-time for my daughter and myself. We have been inconvenienced with her exam writing and my working from home. I am disgusted that I must keep following up and that I am receiving this treatment! I am still waiting for someone to call me.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 Dec 2022, 15:42Good day, Karen F
Thank you for your review.
Kindly note that we received confirmation from the Onsite support team , that a technician is scheduled.
OnsiteSupport-CTN - Wed, 7 Dec 2022, 08:00 - 09:00
On-Site Callout Ticket: VOX***1
Kind Regards,
Vox
Thank you for your review.
Kindly note that we received confirmation from the Onsite support team , that a technician is scheduled.
OnsiteSupport-CTN - Wed, 7 Dec 2022, 08:00 - 09:00
On-Site Callout Ticket: VOX***1
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 15:42
Official
Good day, Karen F
Thank you for your review.
Kindly note that we received confirmation from the Onsite support team , that a technician is scheduled.
OnsiteSupport-CTN - Wed, 7 Dec 2022, 08:00 - 09:00
On-Site Callout Ticket: VOX***1
Kind Regards,
Vox
Thank you for your review.
Kindly note that we received confirmation from the Onsite support team , that a technician is scheduled.
OnsiteSupport-CTN - Wed, 7 Dec 2022, 08:00 - 09:00
On-Site Callout Ticket: VOX***1
Kind Regards,
Vox
KF
Karen F's updateReviewer Update
06 Dec 2022, 15:47After how long. Too little too late.
KF
Karen F's update06 Dec 2022, 15:47
Reviewer Update
After how long. Too little too late.
Vox Telecom's replyOfficial
08 Dec 2022, 08:00 Good day , Karen F
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 08:00
Official
Good day , Karen F
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox