Awful ISP

I moved to a new place and immediately app**** for Vox to provide me with fibre. After three days of not hearing anything I called and informed them that it shouldn't be a long process because the previous occupant had fibre in the home so it's just a question of migration or activation.

I was told that it was being processed and that they're hands were tied while awaiting authorisation from Vumatel.

After two weeks of waiting for Vox, I app**** for fibre with cool ideas and received the necessary authorisation and activation in under 24 hours.

Beyond the incompetence of the person who attended to the call, I cannot get over the ************ nature of blaming the delay on a party that they're meant to be in partnership with. Without the slightest attempt to check what the hold up may be