Awful awful service -

Do NOT use this company - in November I requested fibre service for my house starting 1st Dec . They immediately billed me for 20 days in November and the whole of December . Only after hours and hours of holding on to speak to someone did I eventually get a technician to come to my house with the router and activate my system . Promised they would credit me !!! Now in Jan they are threatening to suspend me because I didn’t pay January!!!!!! Can get hold of no one - everyone working from home ( actually means lying by their pools as there is NO answer ) if I wasn’t emigrating I would just cancel them - they are appalling