Aweful service delivery

I had a wonderful experience with Vumatel when they installed my fiber line 3 weeks ago. When they finished they told me vox had been notified that my line was installed and they will contact me for next steps. After 2 days of not hearing anything from vox (this should have been the first red flag for me) I emailed them asking what is going on. This has become the trend for the past 3 weeks. Unless I prompt vox with an email or a query or something, I hear nothing about my case and see no progress towards me getting my fiber package from them. I am now sitting at 3 weeks after my line was installed and I still have no internet! This should take them 3 days to activate a package! To be honest I am still wondering why I am staying with vox since if it takes them over 3 weeks to activate a new package then I am terrified to see how long it takes them to resolve queries for existing clients, but I guess I am a sucker for punishment. Will probably try open a package with another ISP if I still do not have internet by next week Friday. I guess vox is in the happy position where they are making so much money that they don’t care or need new customers. Must be a nice position to be in