SK
Sewela K
1 reviews | Active since Nov 2014
01 Apr 2022, 16:50
Await with no feedback...
I gave a call at 8am this morning, to which a consultant advised that they will have the issue assigned. I explained that I work from home and needed to connection of my home wifi to be urgently attended to. It is now 8hours later, I have missed a full day's work. I have tried the chat with your agents, but I am transferred from one person to the next. I am highly disappointed with your service.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Apr 2022, 18:32Good day Sewela K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Apr 2022, 18:32
Official
Good day Sewela K
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Apr 2022, 16:49 Good day, Sewela K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply11 Apr 2022, 16:49
Official
Good day, Sewela K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox