ME
Maretha E
1 reviews | Active since Oct 2022
03 Jun 2025, 23:03
Avoid VOX THEY'RE OMLY CHASING MONEY AND IN RETURN YOU GET BAD SERVICE-DISCONNECTIONS
VOX are very punctual to send invoices and reminders to pay BUT AFTER HOURS WHEN YOU DON'T HAVE FIBRE, they don't give a damn. Extremely unprofessional service This is BREACH OF CONTRACT!! Disconnection now happen on a weekly basis. I CANT WAIT FOR STARLINK TO COME TO SA. I pay a arm and leg for a service that's up and down and then on top, as a pensioner I must buy data and airtime to survive. UNACCEPTABLE!! I have no internet no whatsapp no phone with my Fibre down. THIS IS NOT FAIR-IT IS CONTRACT BREACH!!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Jun 2025, 07:24Good day, Maretha
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply04 Jun 2025, 07:24
Official
Good day, Maretha
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, we will investigate the matter and provide feedback to you soonest.
Regards
Vox
ME
Maretha E's updateReviewer Update
04 Jun 2025, 08:4512 hours and VOX did not restore my service!!!.
This is Unacceptable
It is the 4th of the month of June AND I HAVE LESS THAN R5 TALKTIME.
I LIVE alone, single PENSIONERS.
If I have an emergency I have no talk time.
If I have to buy data and talk time EVERY MONTH to cope it's not worth having VOX.
WHO IS GOING TO REPLACE MY list talktime wasted on them.
VOX IS NOT your best option. Can't wait for STARLINK to get to SA.
This is Unacceptable
It is the 4th of the month of June AND I HAVE LESS THAN R5 TALKTIME.
I LIVE alone, single PENSIONERS.
If I have an emergency I have no talk time.
If I have to buy data and talk time EVERY MONTH to cope it's not worth having VOX.
WHO IS GOING TO REPLACE MY list talktime wasted on them.
VOX IS NOT your best option. Can't wait for STARLINK to get to SA.
ME
Maretha E's update04 Jun 2025, 08:45
Reviewer Update
12 hours and VOX did not restore my service!!!.
This is Unacceptable
It is the 4th of the month of June AND I HAVE LESS THAN R5 TALKTIME.
I LIVE alone, single PENSIONERS.
If I have an emergency I have no talk time.
If I have to buy data and talk time EVERY MONTH to cope it's not worth having VOX.
WHO IS GOING TO REPLACE MY list talktime wasted on them.
VOX IS NOT your best option. Can't wait for STARLINK to get to SA.
This is Unacceptable
It is the 4th of the month of June AND I HAVE LESS THAN R5 TALKTIME.
I LIVE alone, single PENSIONERS.
If I have an emergency I have no talk time.
If I have to buy data and talk time EVERY MONTH to cope it's not worth having VOX.
WHO IS GOING TO REPLACE MY list talktime wasted on them.
VOX IS NOT your best option. Can't wait for STARLINK to get to SA.
Vox Telecom's replyOfficial
06 Jun 2025, 13:30Good day, Maretha
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2025, 13:30
Official
Good day, Maretha
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox