MD
Mary D

1 reviews | Active since Mar 2023

12 Apr 2023, 20:22

Avoid VOX - they treat clients like ****!!!

Not even worth 1 star. I cancelled my account with VOX back in 2022 early in the year, and even paid the penalty. VOX took forever to fetch the router and kept billing me as a “defaulter”…further to that, they charged me for a full month cause I cancelled my contract on the first instead of month end. Nonetheless I settled all amounts. VOX handed me over to debt collectors whose systems are clearly not updated…they continue to harass me for a mere R190 which was paid and confirmed by VOX months ago even upon sharing proof of payment. I need VOX to clear this mess with veriCRED as I owe you nothing!!! The accounts, collections and customer emails have gone numb!!!

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Replies (2)
Vox Telecom
Vox Telecom's reply12 Apr 2023, 21:12
Official
Good day Mary Thank you for your post. Kindly note that the details of your complaint has been sent to the Debtors team for assistance. We will contact you directly to assist with the complaint. Kind Regards, 
 Vox
Vox Telecom
Vox Telecom's reply14 Apr 2023, 11:02
Official
Good day, Mary
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox