Avoid Vox Telecoms

I placed an order for fibre with Vox on 28 April, whilst I was on their website placing the order a team leader phoned me and assisted me through the process. This was the only part of the transaction that has been smooth thus far. Since then I have received another client's personal information on e-acceptance and whilst my fibre is due to be active from 1 June I have yet to be debited and my order is now suddenly on hold. I have attempted to phone them numerous times being transferred from one department to the next with no one able to assist. I have been placed on hold for 29 min eventually having to hang up and call back just for assistance.