Avoid Vox like the plague

Let me start off by saying if you're looking for an ISP, avoid Vox. When we moved into our new place we were very limited with our choices. Vox would never have been my 1st choice, but despite all the red flags, I decided to give them a bash. The internet worked relatively well for about 5 months until one day when it just came to a halt. It has been 4 months now and I am unable to do any sort of online gaming because I have 50% packet loss. Streaming anything is a complete nightmare and we are forced to wait out the year contract that they rope you into else Ill have to pay a R3000 cancelation fee. The funniest thing of this all was that their technician, William, just closed the ticket that I had open for 3months saying the issue has been 'resolved' without my knowledge, probably so he could go on holiday this past December.