Avoid Vox and Vumatel

I recently decided to switch to fibre with Vox and Vumatel from a mobile data provider. It took me two weeks just to get my line activated and in that process spent hundreds of Rands on the phone to Vox customer support. (Previous review here: https://www.hellopeter.com/vox-telecom/reviews/two-weeks-for-no-progress-on-a-fibre-activation-***)

Within two weeks of finally getting it activated, my fibre has gone down for no reason. My customer portal does not show any problem and neither Vox nor Vumatel show any outage. After waiting on the line for 20min I decided to try the WhatsApp support. The agent said it was a Vumatel problem and referred it to them. There is no way to contact Vumatel directly. And 24 hours later my fibre, which we need for work, is still down with no identified problem and no proposed solution.

Right now my plan is to cancel this as soon as possible and get a refund for the fibre I have paid for but not received.

Very bad experience: I have wasted a lot of time and money to get an unreliable service. I recommend avoiding both these companies if you can.