Avoid Vox: A Cautionary Tale

I'm writing to express my disappointment with the recent experience I've had with Vox. After submitting the necessary documents for a fibre installation, I've been left in the dark. Despite multiple attempts to follow up, my emails have gone unanswered.

I was initially misled about having neighbors who were already Vox customers. While I understand the marketing strategy, I believe honesty is crucial in building trust with potential clients. I would have still been interested in exploring fibre options for our area, but I expected better communication and transparency.

After waiting the anticipated six weeks, I reached out again for an update, only to be ignored. I'm disheartened by this lack of customer service. Mr. Warren, I believe this is not the way to attract and retain customers. I will be unable to recommend Vox to others based on my current experience. A zero rating for you.