1 reviews | Active since Sept 2018
Avoid VOX
My experience with VOX has been terrible from start to finish. The installation process was disorganized, communication was inconsistent, and I kept getting conflicting information about what was happening with my fibre setup. After activation, the service still did not perform anywhere near the speeds I was paying for, despite multiple speed test screenshots and repeated complaints.
What made it worse was the endless back-and-forth between VOX and Frogfoot, with no clear ownership of the problem. Technicians came out, acknowledged issues, and yet nothing was properly resolved. My tickets were repeatedly updated, delayed, or closed without a real solution, while I was expected to keep paying full price for a service that never met the promised standard.
When I finally decided to cancel, VOX made that unnecessarily difficult too. I was told they “couldn’t reach me” after brief missed calls during work hours, and instead of resolving the cancellation properly, the process dragged on with more frustration and no accountability. Based on my experience, VOX oversold the service, failed to deliver what was contracted, and then handled the complaint and cancellation process very poorly. I would not recommend them.
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
I was told by the account team that the technical team had tested my line and confirmed that everything was working properly. That is simply not true. The technicians themselves told me that something was wrong and said they would make note of it accordingly.
Instead of addressing the issue honestly, I was then given the standard excuse that speeds are “not guaranteed.” That response is unacceptable. There is a major difference between paying for a 1000 Mbps service and consistently receiving around 200 Mbps.
The level of service I have experienced has been shocking, even by South African standards. I have already paid for the first month as well as the cancellation fee, yet I still did not receive the service I was promised.
At this point, I am prepared to pursue legal action because I refuse to pay for a service that was clearly not delivered as agreed.
I hope this review helps others make an informed decision. Based on my experience, choosing this ISP will only result in frustration, poor service delivery, wasted time, and unnecessary expense.
I was told by the account team that the technical team had tested my line and confirmed that everything was working properly. That is simply not true. The technicians themselves told me that something was wrong and said they would make note of it accordingly.
Instead of addressing the issue honestly, I was then given the standard excuse that speeds are “not guaranteed.” That response is unacceptable. There is a major difference between paying for a 1000 Mbps service and consistently receiving around 200 Mbps.
The level of service I have experienced has been shocking, even by South African standards. I have already paid for the first month as well as the cancellation fee, yet I still did not receive the service I was promised.
At this point, I am prepared to pursue legal action because I refuse to pay for a service that was clearly not delivered as agreed.
I hope this review helps others make an informed decision. Based on my experience, choosing this ISP will only result in frustration, poor service delivery, wasted time, and unnecessary expense.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox