1 reviews | Active since Nov 2016

27 Aug 2024, 07:26

AVOID VOX

My experience with Vox has been the worst out of any large company of its type. They couldn't care less about you ass the customer. The most important thing for them is to get you to sign the contract and then move on. I told these guys that I will sign up but we can only activate our contract provided the cancellation is successful with out current provider. They told me not a problem. Then they go and activate my contract anyways, and I told them I wouldn't pay as that was not the agreement. Now collections want to charge me R35k cancellation fee without any chance of sorting this out. THE WORST company I have ever dealt with. Wasting my time and making a mountain of admin for me.

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Replies (2)
Vox Telecom
Vox Telecom's reply27 Aug 2024, 08:01
Official
 Good day, Damian P
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the debtors team to investigate and assist. 
  
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply12 Sept 2024, 10:50
Official
 Good day, Damian P

Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.

 Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox