SS
Shanesta S
1 reviews | Active since Feb 2023
28 Feb 2023, 18:22
Avoid VOX
Absolutely the WORST service delivery. We’ve cancelled with our current fiber provider and should be going live with VOX fiber from the 1st March 2023. We have still not received a router or any communication as to when we can expect to receive it. Working from home is obviously NOT possible as we will most certainly experience downtime when switching over. Not even a customer yet and already thinking that cancelling is the best choice. Also, we’re paying for a UPS that is of no value come tomorrow when we don’t have any service anyway. Absolutely pathetic, this process makes no sense.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Feb 2023, 19:07Good day, Shanesta S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply28 Feb 2023, 19:07
Official
Good day, Shanesta S
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
SS
Shanesta S's updateReviewer Update
28 Feb 2023, 19:55Account number is ***
SS
Shanesta S's update28 Feb 2023, 19:55
Reviewer Update
Account number is ***
Vox Telecom's replyOfficial
02 Mar 2023, 12:08Good day, Shanesta S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2023, 12:08
Official
Good day, Shanesta S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox