Avoid avoid avoid avoid NO CUSTOMER SKILLS at all.

I responded to a capped special on 11 july 2015 and was activated very quickly. For some odd reason , when they debited my account a week later, the debit bounced. My account was frozen and only two days later, I got TWO emails stating that the payment bounced. I don't know why, but I made good as I had money in my account and I paid extra by eft. Vox telecom banks at the same bank so the money was processed immediately. My line was not reinstated. After a week, NOTHING has happened!<br> <br> After enquiring, I was sent an email demanding my rica details before the account will be activated. <br> <br> 1. Why did Vox telekom not tell me this when the line was suspended for a billing issue?<br> <br> 2. I checked all the emails and there are no friendly reminders for rica documents.<br> <br> 3. Why is Vox telekom's communication so poor?<br> <br> Rather give my money back and please spare us the sorry but read the terms and conditions nonsense <br> <br> You made a terrible impresion on me and frankly, I'm more than disgusted with the utter lack of communication and customer skills.