KD
Khulekani D
1 reviews | Active since Sept 2021
05 Jun 2023, 17:36
Avoid at all costs especially if you WFH!!!
Wifi has been offline since Friday on George road, Glen Austin. Metrofibre chaps came around and blah blah there was an upgrade and will be online soon. Its 4 days later! Cancelling my contract this month. The absolute worst!!! Also they dont respond to their email helpline
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Jun 2023, 18:08Good day Khulekani D
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
They will contact you very soon to assist with an update and/or resolution of your complaint.
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
They will contact you very soon to assist with an update and/or resolution of your complaint.
Kind Regards
Vox
Vox Telecom's reply05 Jun 2023, 18:08
Official
Good day Khulekani D
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
They will contact you very soon to assist with an update and/or resolution of your complaint.
Kind Regards
Vox
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
They will contact you very soon to assist with an update and/or resolution of your complaint.
Kind Regards
Vox
KD
Khulekani D's updateReviewer Update
06 Jun 2023, 15:46Still unresolved. Shameful really. Burning a to of prepaid data. Stay away, especially if you work from home.
KD
Khulekani D's update06 Jun 2023, 15:46
Reviewer Update
Still unresolved. Shameful really. Burning a to of prepaid data. Stay away, especially if you work from home.
Vox Telecom's replyOfficial
22 Jun 2023, 08:10Good day, Khulekani
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 Jun 2023, 08:10
Official
Good day, Khulekani
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox