Avoid at all costs

Item: Vox Telecom
Rating: 1
Author: Ruben M

My fibre line was previously active so all they need to do is press a button to re-activate it. I put this request in on Tuesday last week and signed the contract on the same day. They waited until Friday night at 9PM to send Frogfoot the activation request. We are now on the next Tuesday and I still can't work. Their support has been nothing short of useless. Stay as far away from Vox as you can

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

08 Apr 2025, 09:57

Good day, Ruben M

Thank you for your review.

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply08 Apr 2025, 09:57

Official

Ruben M's updateReviewer Update

08 Apr 2025, 10:17

That's exactly what support tells me every time I contact them and nobody ever reaches out to me. Who is going to compensate me for the work that I have lost in the last few days?

Ruben M's update08 Apr 2025, 10:17

Reviewer Update

That's exactly what support tells me every time I contact them and nobody ever reaches out to me. Who is going to compensate me for the work that I have lost in the last few days?

Vox Telecom's replyOfficial

09 Apr 2025, 11:23

Good day , Ruben

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.

Regards
Vox

Vox Telecom's reply09 Apr 2025, 11:23

Official