Atrocious Service Vox!!!

On Monday morning whilst I was in the middle of an online work presentation my WiFi got disconnected. I noticed there was an issue with the router signal and I used my cellphone 3G data to log onto the Vox portal to see if there were any issues with my account. To my surprise my account indicated my sim card had been blocked! My payments have always been up to date and I I pay in advance on a monthly basis (month-to-month contract). I immediately contacted Vox to find out what was going on. I first had to try reaching them about three times before someone eventually answered my call at the accounts department (which cost me quite a bit of airtime on my cell phone). I explained the situation and was told to speak to Claude, manager at the LTE department. Claude explained that because I had moved from my previous address, and since I was on a fixed LTE contract, MTN had blocked my SIM card for this reason. He then advised he would unblock it (it was to take about an hour to reconnect) and this would be the first and last time they can unblock my SIM card. He further advised I speak to a sales consultant who would find me a package that would better suit my needs, and he put me through. I must say, I barely spent 3 minutes with this sales agent as he had very poor product knowledge. I then cut the call short since by this time I had been on the line with Vox for quite some time which had all but depleted my airtime. I then waited and waited and waited, but still, no internet connection. I tried calling Vox again but this time no one answered after about three attempts. I have been forced to find alternative solutions as I rely on my internet connectivity for my work. I then decided it would be best to cancel the contract via the Vox online portal seeing that I am paying for a service I can’t even use! Yesterday (Tuesday) I received an email from Teneal Roos (Account Executive) stating the following: “Good day I trust you are well Please be advised that we can only process your cancellation of the LTE for the end of July 2021 as the cancellation was logged on the 7th June 2021. We require a full clear calendar months notice in order to terminate services. Have a lovely day further Kind regards”.

Have a lovely day further??!! Really Vox! My SIM card is still blocked and they expect me to first pay a disconnection fee of R299, plus I must still pay them next month again since they will only disconnect at the end of July! This is the most disgusting service I have ever received! Do you rob all your customers this way Vox??!! I demand a solution or I’m taking matters further with my legal advisor. This is atrocious!