ATROCIOUS SERVICE

Here’s a litany of the atrocious customer services this “leading telkoms operator” delivers; I accepted a quote for an upgrade on an existing service on 04/12/20 ref; Q***. I was advised on 29/01/20 that the speed of the package I wanted could not be provided in my area (it is served by Open Serve) ***. On 15/02/20 the technician makes the appointment to do the upgrade and set it to work. This month I find that I have been charged R2,613.97 for both the old package and the new package (it is normally around a R1k). When I phone the accounts department on Monday 04/03/20 they say that I need to send an email to confirm the cancellation and it will take 5 to 7 working days to get my refund. Vox has known full well from 04/12/20 that I was upgrading my package yet they still charge me for both packages. It was Vox’s incompetence in the first place that lead to the delay in the upgrade and if I hadn’t of phoned them?

Is this incompetence or a dishonest business practice where my money sits in their account earning interest? How many other people have been treated in the same way? If you have a choice DO NOT choose Vox!