EH
Erich H
1 reviews | Active since Oct 2020
12 Dec 2024, 19:09
Atrocious service
What atrocious service been without WiFi for more than 27hrs 1 email to say Vumatel has a problem nothing further. But still get charged for a full month.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Dec 2024, 07:55Good day, Erich H
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network ProviderVumatel for assistance.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Boksburg - Beyers Park.
Some customers may experience problems with no connectivity. Repairs are on-hold due to site access. No ETA/ETR available
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network ProviderVumatel for assistance.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Boksburg - Beyers Park.
Some customers may experience problems with no connectivity. Repairs are on-hold due to site access. No ETA/ETR available
Regards
Vox
Vox Telecom's reply13 Dec 2024, 07:55
Official
Good day, Erich H
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network ProviderVumatel for assistance.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Boksburg - Beyers Park.
Some customers may experience problems with no connectivity. Repairs are on-hold due to site access. No ETA/ETR available
Regards
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network ProviderVumatel for assistance.
Vox Update:
Vumatel GPON Fibre Services FTTH. East Rand - Boksburg - Beyers Park.
Some customers may experience problems with no connectivity. Repairs are on-hold due to site access. No ETA/ETR available
Regards
Vox
EH
Erich H's updateReviewer Update
13 Dec 2024, 10:39Still NO WiFi going on 50hrs now no update on what’s happening I had to phone waited 18min for someone to answer the phone no wonder they can’t fix the problem no one cares about the paying customer
EH
Erich H's update13 Dec 2024, 10:39
Reviewer Update
Still NO WiFi going on 50hrs now no update on what’s happening I had to phone waited 18min for someone to answer the phone no wonder they can’t fix the problem no one cares about the paying customer
Vox Telecom's replyOfficial
17 Dec 2024, 13:56Good day, Erich
Thank you for your patience while this matter was being investigated.
Kindy note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindy note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2024, 13:56
Official
Good day, Erich
Thank you for your patience while this matter was being investigated.
Kindy note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindy note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox