Atrocious service

Item: Vox Telecom
Rating: 1
Author: Erich H

Should be zero stars even one is too much. Out of the 10 days with WiFi I’ve had 6, 4 days not working now I’m paying for 25/25 but max im getting is 3.6 down & 0,34 upload and ever time I h phone them it’s more than R50.00 air time I’m wasting but no credit for the 96hrs of no service

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

11 Aug 2024, 07:57

Good day Erich,

Thank you for your review.

The details of your review has been sent to the technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's reply11 Aug 2024, 07:57

Official

Good day Erich,

Thank you for your review.

The details of your review has been sent to the technical team, and an agent will make contact with you directly.

Kind regards,
Vox

Vox Telecom's replyOfficial

13 Aug 2024, 11:13

Good day, Erich,

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply13 Aug 2024, 11:13

Official