TM
Thembi M
1 reviews | Active since Apr 2023
13 Apr 2023, 19:35
Assistance to reconnect my wifi
It’s unfair that you have an option available for immediate payments yet unable to reconnect service immediately and also it takes hours holding just to speak to anyone for assistance and never get through,I have emailed my proof of payment to countless people and no response. I see you quick to respond on this platform though. Seems like the only way to get a response is to write a review on this platform.
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Replies (2)TM
Thembi M's updateReviewer Update
13 Apr 2023, 20:04Hi
I am aware of the email sent, unfortunately I was only able to attend to it this morning, hopefully it will be resolved by 9:00am tomorrow morning as per your 24 hours notice. I would hate to be without connectivity for the entire weekend. Thank you
I am aware of the email sent, unfortunately I was only able to attend to it this morning, hopefully it will be resolved by 9:00am tomorrow morning as per your 24 hours notice. I would hate to be without connectivity for the entire weekend. Thank you
TM
Thembi M's update13 Apr 2023, 20:04
Reviewer Update
Hi
I am aware of the email sent, unfortunately I was only able to attend to it this morning, hopefully it will be resolved by 9:00am tomorrow morning as per your 24 hours notice. I would hate to be without connectivity for the entire weekend. Thank you
I am aware of the email sent, unfortunately I was only able to attend to it this morning, hopefully it will be resolved by 9:00am tomorrow morning as per your 24 hours notice. I would hate to be without connectivity for the entire weekend. Thank you
Vox Telecom's replyOfficial
14 Apr 2023, 08:35 Good day, Thembi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 08:35
Official
Good day, Thembi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox